About Us:
Customer Contact Officer – Call Centre Job 100+ jobs
ChildcareNow is Australia’s first mobile App for childcare bookings. We make managing childcare bookings more convenient and easier than ever before for both parents and childcare centres. With our technology, childcare centres are able to increase the number of casual bookings they receive, grow occupancy and improve their service offerings, all while families benefit from an easy to use platform that saves them time. We achieve all of this by developing seamless and innovative technology and combining it with outstanding customer service.
We recently launched our ChildcareNow Marketing Platform that offers a complete suite of digital marketing tools designed to grow childcare bookings, occupancy, revenue and more with powerful, automated campaigns and as such, are looking to expand our ChildcareNow Help team that supports our families and centres.
Customer Contact Officer – Call Centre Job
About the Role:
We are excited to be expanding the team and are looking for another member to join our ChildcareNow Help team to help respond to Support queries from our ChildcareNow App users, Childcare Centre Managers, staff & Head Office.
We’re looking for someone who has experience in Customer Support/Customer Service, ideally in a current Customer Support role for a tech company that entails responding to queries using Intercom, email and/or phone.
We are a small team that work remotely and as such we are looking for someone who is responsible, has strong communication skills, an independent worker and a team player who is willing to help out in other areas and hit the ground running.
Dubai Jobs
| Location: | Melbourne VIC |
| Job Type: | Online/ Remote |
| Time: | Casual/Vacation |
| Salary: | $25 – $30 per hour |
Our ideal candidate will be available to join the team immediately on a Casual Basis, working 8 hours a week – preferably 4 hours a day, 2 days per week (ideally a Wednesday & Friday), and there may also be opportunities to pick up extra shifts if other team members are away.
We are looking for someone with customer service experience, who is comfortable making/taking phone calls as needed and since this is a remote role, you will need your own laptop, access to Internet and phone.
Familiar with, or has an aptitude and interest to learn the tools that we use:
Intercom – Customer Communication Platform
Slack – Internal Messaging Platform
Internal Super Admin Tool for troubleshooting (training will be provided)
Gmail
Google Drives
Google Docs, Google Sheets
Microsoft Office – particularly Word, Excel
If this sounds like the role and the environment for you, we’d love to hear from you! We are looking to fill this position as soon as possible.
Similar Job
